# Elicit Status - Incident History ## Incident Timeline ### Disconnected from server errors **Type:** Incident **Duration:** 44 minutes **Affected Components:** Elicit - **Apr 9, 21:42:04 GMT+0** - Investigating We are experiencing an infrastructure issue impacting Elicit research agent, reports, systematic review, find papers, and library to fail and show disconnected from server errors. We are currently investigating this incident. - **Apr 9, 21:58:17 GMT+0** - Identified Sessions are operational again. - **Apr 9, 22:08:03 GMT+0** - Monitoring We implemented a fix and are currently monitoring the result. - **Apr 9, 22:26:13 GMT+0** - Resolved This incident has been resolved. ### Degraded performance of paper searches **Type:** Incident **Duration:** 1 hour and 43 minutes **Affected Components:** Elicit - **Mar 27, 16:10:45 GMT+0** - Identified An upstream service provider is experiencing an infrastructure issue causing paper searches in Elicit research agent, reports, systematic review, and find papers to be slow or intermittently fail. They have identified a fix but expect degraded performance to continue over the next hour. - **Mar 27, 17:39:10 GMT+0** - Monitoring The provider has upgraded their infrastructure and search performance has recovered. We are continuing to monitor closely. - **Mar 27, 17:54:11 GMT+0** - Resolved This incident has been resolved. ### Intermittent errors when loading Elicit sessions **Type:** Incident **Duration:** 4 hours and 56 minutes **Affected Components:** Elicit - **Mar 26, 14:30:00 GMT+0** - Identified We have identified the root cause and are working to remediate it. - **Mar 26, 16:12:34 GMT+0** - Identified We have isolated the problem and are upgrading some infrastructure to fix the problem. This may cause slowness and user-facing errors on [elicit.com](/content/site-root.html) for up to 30 minutes. - **Mar 26, 16:47:23 GMT+0** - Identified The infrastructure upgrade is now being applied – we're expecting elevated error rates for up to 30 minutes. - **Mar 26, 18:00:27 GMT+0** - Monitoring We implemented a fix and are currently monitoring the result. - **Mar 26, 19:25:34 GMT+0** - Resolved Resolved — Some users experienced issues loading workflows and sessions earlier today. This was caused by our database running low on memory, which we resolved by upgrading the infrastructure. The upgrade took longer than expected, causing a second period of disruption between approximately 10:55 AM and 11:30 AM PT where workflows would not load. Everything is fully operational now. No data was lost. We're sorry for the disruption and are taking steps to prevent this from happening again. ### Incident with loading sessions on Elicit.com **Type:** Incident **Duration:** 26 minutes **Affected Components:** Elicit - **Mar 17, 15:30:00 GMT+0** - Identified As of 8:34 PST, we began to see issues loading session for all users on Elicit.com. We immediately investigated and identified the issue in our AWS infrastructure, and began remediation. We expect resolution within 30 minutes, and will continue to monitor. - **Mar 17, 15:55:36 GMT+0** - Resolved Some users may have experienced issues loading or interacting with sessions between approximately 8:30 AM and 8:55 AM ET. This was caused by our session database replica temporarily going offline while processing a large batch of maintenance operations. During this window, session reads and writes were unavailable. The replica recovered on its own and all functionality has been restored. No session data was lost or corrupted. We apologize for the disruption. ### Degraded performance for some users **Type:** Incident **Duration:** 29 days and 1 hour **Affected Components:** Elicit - **Feb 25, 22:05:00 GMT+0** - Investigating Some users may encounter server errors when running a workflow. We are investigating the cause and will update this page as we know more. - **Feb 26, 19:40:59 GMT+0** - Identified We have identified the issue and are finalising a fix. We will update when the fix has been released and is stable. - **Feb 27, 21:42:00 GMT+0** - Resolved The issue has been resolved. More information about the resolution is available here: [Link](https://www.notion.so/elicit-research/Service-Disruption-Session-Data-Loss-February-25-26-2026-314cfae9876c8018892bf397468b3e25?source=copy%5Flink). ### Login Outage; Some Users May Be Signed Out **Type:** Incident **Duration:** 1 hour and 36 minutes - **Nov 8, 18:30:59 GMT+0** - Investigating We’re seeing errors with sign-ins and session renewals (refresh tokens). This means some people can’t log in, and some active sessions may sign out unexpectedly. - **Nov 8, 19:13:02 GMT+0** - Monitoring Our authentication provider has implemented a fix. Sign-ups, sign-ins, and session renewals are succeeding again. We are monitoring closely. - **Nov 8, 20:07:01 GMT+0** - Resolved Sign-ups, sign-ins, and session renewals are operating normally again. ### elicit.com is slow, or not loading for some **Type:** Incident **Duration:** 1 hour and 22 minutes **Affected Components:** Elicit - **Aug 31, 15:07:44 GMT+0** - Investigating We are currently investigating this incident. - **Aug 31, 15:52:00 GMT+0** - Monitoring We implemented a fix and are currently monitoring the result. - **Aug 31, 16:30:08 GMT+0** - Resolved This incident has been resolved. We will conduct a post-mortem so that we can learn from today's incident.