# Elicit Status - Incident History ## Incidents ### Disconnected from Server Errors **Type:** Incident **Duration:** 44 minutes **Affected Components:** Elicit - **Apr 9, 21:42:04 GMT+0 - Investigating** We are experiencing an infrastructure issue impacting Elicit research agent, reports, systematic review, find papers, and library to fail and show disconnected from server errors. We are currently investigating this incident. - **Apr 9, 21:58:17 GMT+0 - Identified** Sessions are operational again. - **Apr 9, 22:08:03 GMT+0 - Monitoring** We implemented a fix and are currently monitoring the result. - **Apr 9, 22:26:13 GMT+0 - Resolved** This incident has been resolved. --- ### Degraded Performance of Paper Searches **Type:** Incident **Duration:** 1 hour and 43 minutes **Affected Components:** Elicit - **Mar 27, 16:10:45 GMT+0 - Identified** An upstream service provider is experiencing an infrastructure issue causing paper searches in Elicit research agent, reports, systematic review, and find papers to be slow or intermittently fail. They have identified a fix but expect degraded performance to continue over the next hour. - **Mar 27, 17:39:10 GMT+0 - Monitoring** The provider has upgraded their infrastructure and search performance has recovered. We are continuing to monitor closely. - **Mar 27, 17:54:11 GMT+0 - Resolved** This incident has been resolved. --- ### Intermittent Errors When Loading Elicit Sessions **Type:** Incident **Duration:** 4 hours and 56 minutes **Affected Components:** Elicit - **Mar 26, 14:30:00 GMT+0 - Identified** We have identified the root cause and are working to remediate it. - **Mar 26, 16:12:34 GMT+0 - Identified** We have isolated the problem and are upgrading some infrastructure to fix the problem. This may cause slowness and user-facing errors on [elicit.com](/content/site-root.html) for up to 30 minutes. - **Mar 26, 16:47:23 GMT+0 - Identified** The infrastructure upgrade is now being applied – we're expecting elevated error rates for up to 30 minutes. - **Mar 26, 18:00:27 GMT+0 - Monitoring** We implemented a fix and are currently monitoring the result. - **Mar 26, 19:25:34 GMT+0 - Resolved** Resolved — Some users experienced issues loading workflows and sessions earlier today. This was caused by our database running low on memory, which we resolved by upgrading the infrastructure. Everything is fully operational now. No data was lost. --- ### Incident with Loading Sessions on Elicit.com **Type:** Incident **Duration:** 26 minutes **Affected Components:** Elicit - **Mar 17, 15:30:00 GMT+0 - Identified** As of 8:34 PST, we began to see issues loading session for all users on Elicit.com. We immediately investigated and identified the issue in our AWS infrastructure, and began remediation. - **Mar 17, 15:55:36 GMT+0 - Resolved** Some users may have experienced issues loading or interacting with sessions. This was caused by our session database replica temporarily going offline. The replica recovered on its own and all functionality has been restored. No session data was lost or corrupted. --- ### Degraded Performance for Some Users **Type:** Incident **Duration:** 29 days and 1 hour **Affected Components:** Elicit - **Feb 25, 22:05:00 GMT+0 - Investigating** Some users may encounter server errors when running a workflow. We are investigating the cause. - **Feb 26, 19:40:59 GMT+0 - Identified** We have identified the issue and are finalising a fix. - **Feb 27, 21:42:00 GMT+0 - Resolved** The issue has been resolved. More information about the resolution is available [here](https://www.notion.so/elicit-research/Service-Disruption-Session-Data-Loss-February-25-26-2026-314cfae9876c8018892bf397468b3e25?source=copy%5Flink). --- ### Login Outage; Some Users May Be Signed Out **Type:** Incident **Duration:** 1 hour and 36 minutes - **Nov 8, 18:30:59 GMT+0 - Investigating** We’re seeing errors with sign-ins and session renewals. This means some people can’t log in, and some active sessions may sign out unexpectedly. - **Nov 8, 19:13:02 GMT+0 - Monitoring** Our authentication provider has implemented a fix. Sign-ups, sign-ins, and session renewals are succeeding again. - **Nov 8, 20:07:01 GMT+0 - Resolved** Sign-ups, sign-ins, and session renewals are operating normally again. --- ### Elicit.com is Slow, or Not Loading for Some **Type:** Incident **Duration:** 1 hour and 22 minutes **Affected Components:** Elicit - **Aug 31, 15:07:44 GMT+0 - Investigating** We are currently investigating this incident. - **Aug 31, 15:52:00 GMT+0 - Monitoring** We implemented a fix and are currently monitoring the result. - **Aug 31, 16:30:08 GMT+0 - Resolved** This incident has been resolved. We will conduct a post-mortem to learn from today's incident.