# Elicit - Disconnected from server errors – Incident details

### Disconnected from server errors

**Resolved**  
**Operational**  
**Started:** April 09, 2026  
**Lasted:** 44 minutes  
**Affected:** Elicit

**Major outage from 5:42 PM to 5:58 PM, Operational from 5:58 PM to 6:26 PM**

### Updates

- **Resolved**  
  April 09, 2026 at 6:26 PM GMT-4

This incident has been resolved.

- **Monitoring**  
  April 09, 2026 at 6:08 PM GMT-4

We implemented a fix and are currently monitoring the result.

- **Identified**  
  April 09, 2026 at 5:58 PM GMT-4

Sessions are operational again.

- **Investigating**  
  April 09, 2026 at 5:42 PM GMT-4

We are experiencing an infrastructure issue impacting Elicit research agent, reports, systematic review, find papers, and library to fail and show disconnected from server errors. We are currently investigating this incident.