Elicit - Disconnected from server errors – Incident details

Disconnected from server errors

Resolved
Operational
Started: April 09, 2026
Lasted: 44 minutes
Affected: Elicit

Major outage from 5:42 PM to 5:58 PM, Operational from 5:58 PM to 6:26 PM

Updates

• Resolved
  April 09, 2026 at 6:26 PM GMT-4

This incident has been resolved.

• Monitoring
  April 09, 2026 at 6:08 PM GMT-4

We implemented a fix and are currently monitoring the result.

• Identified
  April 09, 2026 at 5:58 PM GMT-4

Sessions are operational again.

• Investigating
  April 09, 2026 at 5:42 PM GMT-4

We are experiencing an infrastructure issue impacting Elicit research agent, reports, systematic review, find papers, and library to fail and show disconnected from server errors. We are currently investigating this incident.