# Elicit - Degraded performance of paper searches – Incident details

### Degraded performance of paper searches

**Resolved**  
**Degraded performance**  
**Started**: 4 months ago - March 27, 2026  
**Lasted**: about 2 hours (12:10 PM - 1:54 PM GMT-4)

**Affected**  
Elicit  
Degraded performance from 12:10 PM to 1:54 PM

### Updates

- **Resolved**  
  March 27, 2026 at 1:54 PM GMT-4  
  This incident has been resolved.

- **Monitoring**  
  March 27, 2026 at 1:39 PM GMT-4  
  The provider has upgraded their infrastructure and search performance has recovered. We are continuing to monitor closely.

- **Identified**  
  March 27, 2026 at 12:10 PM GMT-4  
  An upstream service provider is experiencing an infrastructure issue causing paper searches in Elicit research agent, reports, systematic review, and find papers to be slow or intermittently fail. They have identified a fix but expect degraded performance to continue over the next hour.