Elicit - Degraded performance of paper searches – Incident details

Degraded performance of paper searches

Resolved
Degraded performance
Started: 4 months ago - March 27, 2026
Lasted: about 2 hours (12:10 PM - 1:54 PM GMT-4)

Affected
Elicit
Degraded performance from 12:10 PM to 1:54 PM

Updates

• Resolved
  March 27, 2026 at 1:54 PM GMT-4
  This incident has been resolved.

• Monitoring
  March 27, 2026 at 1:39 PM GMT-4
  The provider has upgraded their infrastructure and search performance has recovered. We are continuing to monitor closely.

• Identified
  March 27, 2026 at 12:10 PM GMT-4
  An upstream service provider is experiencing an infrastructure issue causing paper searches in Elicit research agent, reports, systematic review, and find papers to be slow or intermittently fail. They have identified a fix but expect degraded performance to continue over the next hour.