Incident with loading sessions on Elicit.com - Incident details - Elicit - Status

Elicit - Incident with loading sessions on Elicit.com – Incident details

Incident with loading sessions on Elicit.com

Resolved
Major outage
Started 4 months ago March 17, 2026
Lasted 26 minutes
11:30 AM - 11:55 AM GMT-4

Affected

Elicit
Major outage from 11:30 AM to 11:55 AM

Updates

Resolved

March 17, 2026 at 11:55 AM GMT-4

Some users may have experienced issues loading or interacting with sessions between approximately 8:30 AM and 8:55 AM ET. This was caused by our session database replica temporarily going offline while processing a large batch of maintenance operations. During this window, session reads and writes were unavailable. The replica recovered on its own and all functionality has been restored. No session data was lost or corrupted. We apologize for the disruption.

Identified

March 17, 2026 at 11:30 AM GMT-4
As of 8:34 PST, we began to see issues loading sessions for all users on Elicit.com. We immediately investigated and identified the issue in our AWS infrastructure, and began remediation. We expect resolution within 30 minutes, and will continue to monitor.