# Elicit - Login Outage; Some Users May Be Signed Out – Incident details

### Login Outage; Some Users May Be Signed Out

**Resolved**  
**Major outage**  
**Started** 8 months ago **November 08, 2025**  
**Lasted about 2 hours**  
**1:30 – 3:07 PM GMT-5**

### Updates

- **Resolved**  
  November 08, 2025 at 3:07 PM GMT-5  
  Sign-ups, sign-ins, and session renewals are operating normally again.

- **Monitoring**  
  November 08, 2025 at 2:13 PM GMT-5  
  Our authentication provider has implemented a fix. Sign-ups, sign-ins, and session renewals are succeeding again. We are monitoring closely.

- **Investigating**  
  November 08, 2025 at 1:30 PM GMT-5  
  We’re seeing errors with sign-ins and session renewals (refresh tokens). This means some people can’t log in, and some active sessions may sign out unexpectedly.