Elicit - Login Outage; Some Users May Be Signed Out – Incident details

Login Outage; Some Users May Be Signed Out

Resolved
Major outage
Started 8 months ago November 08, 2025
Lasted about 2 hours
1:30 – 3:07 PM GMT-5

Updates

• Resolved
  November 08, 2025 at 3:07 PM GMT-5
  Sign-ups, sign-ins, and session renewals are operating normally again.

• Monitoring
  November 08, 2025 at 2:13 PM GMT-5
  Our authentication provider has implemented a fix. Sign-ups, sign-ins, and session renewals are succeeding again. We are monitoring closely.

• Investigating
  November 08, 2025 at 1:30 PM GMT-5
  We’re seeing errors with sign-ins and session renewals (refresh tokens). This means some people can’t log in, and some active sessions may sign out unexpectedly.